Anne Benson and her husband decided to start Benson Property with the mission to provide an exceptional experience to homeowners suffering from storm damage. Benson Property has grown into a successful, full-service contractor in Minnesota – an area known for its temperature extremes and a wide variety of storms. They see everything from blizzards, thunder- and hailstorms, derechos, tornadoes, and high-velocity winds. Four years ago, Benson Properties started using HOVER for every job in order to restore homes faster and offer homeowners a better experience throughout the claims process. Anne shared the company’s experience using HOVER for restoration jobs.
Faster Turnaround Means More Claims
“We save about 15 minutes for every material list we need to build because HOVER’s measurements are more detailed and easier to use.”
Previously, Benson Property would pay a technician to take additional measurements to confirm the scope of work, often resulting in additional site visits, which were time-consuming and costly. “It would take a day before we would have all the measurements we needed to create an estimate,” Benson said. “Thanks to HOVER, we can create a quote within 10 minutes. On top of that, we save about 15 minutes for every material list we need to build because HOVER’s measurements are more detailed and easier to use than EagleView’s measurements we receive from the insurance company. When you work on more than 1,000 properties per year, the saved time quickly adds up.”
Homeowners Make Decisions Quickly
“This allows us to start repairing the house at least one week earlier [so] we can move on to the next property more quickly and help restore more homes after a big storm.”
Benson Property used to have homeowners drive to properties to see what products look like in real life. This took time, which was precious after a storm, and homeowners would still struggle to imagine the outcome. “Since we started showing homeowners the 3D model of what their house will look like with different products and colors,” said Benson, “they confidently make a decision on the spot. This allows us to start repairing the house at least one week earlier [so] we can move on to the next property more quickly and help restore more homes after a big storm.”
Effortless Upgrades to Retail
The 3D model has also helped Benson Property expand its retail business. Within their first year, they sold 10 sizable retail jobs after the customer saw what their home could look like with enhancements. “We’re no longer up-selling to homeowners. Instead, homeowners are upselling to themselves. One time, the insurance company only approved the roof repairs. But, after seeing the siding options on the 3D model, the homeowner immediately applied for a loan to repair the siding of the house as well.”
Benson Property can also easily pull up all information they need when customers return with a request to have additional work done. “We love the Property Portfolio as it allows us to quickly pull up all measurements we need to create a quote when a former customer reaches out. The homeowner just needs to pick a color and we can get started straight away. HOVER truly makes our job much easier and always saves us time.”
Stand Out from the Competition
“Minnesota is known as the “Land of 10,000 Lakes, but we joke that it’s the Land of 10,000 contractors,” explains Anne Benson,. “The storm environment is cut-throat so we need to be able to set ourselves apart from our competitors if we want to succeed. The 3D model has been invaluable in our sales process as it allows us to show the homeowner that their home can look even better than before once it’s restored. That way, we can turn the overall negative experience of suffering home damage into a more hopeful one. It’s wonderful that we can offer homeowners a spark of excitement before we start the repairs.”
Want to learn more about how you can incorporate HOVER into your restoration process? Our team is here to help. Schedule a time to talk to the team here.
About Benson Property
Benson Property is a family-owned, full-service contractor with years of experience in residential, agricultural and commercial restoration and repair. With offices in Minnesota and Wisconsin, Benson Property delivers high-quality customer service throughout the claims and restoration process.