Ken Tolson, US President of Crawford US Claims Solutions, talks to us about why HOVER and Crawford are a perfect match and how COVID is changing the claims space for good.  We spoke with Ken Tolson, US President of Crawford Claims Solutions. Ken started his career with Crawford over 30 years ago as a claims […]

  Here at HOVER, our values, “Think. Do. Serve.” show up in everything we do. Those values also apply to the partners we work with. We are incredibly proud of our partner network because it allows us to expand our reach and serve even more people. This includes contractors, insurance professionals, and homeowners.  Today, we’re […]

Just as 9/11 forever changed air travel, COVID-19 may forever change claims adjusting. Similarily, policyholder expectations will likely increase the demand to accommodate virtual and mobile interactions.   The rate of change we are experiencing is unprecedented. Therefore, we must adapt at lightning speed to the new realities of a global pandemic. The combination of social […]

Almost overnight, social distancing has become the new normal. Despite this, homeowners will need roofs repaired, siding and windows replaced, and homeowner claims resolved. We are in a grand experiment as a nation. We need to rapidly adapt to a world where remote engagement is not only a preference but a requirement. With HOVER, you […]

The property insurance industry is at the edge of an era of innovation, and we’re just starting to see the beginnings of it–with more to come in 2019. Before we delve into the key trends driving the industry, let’s look at how two major factors are making these innovations necessary >now. First, the sheer number […]

If you’re an insurance agent or broker, you face new threats to your business daily: right now, the shift towards online and direct insurance sales is increasing competition and making it harder to win new customers. According to a recent EY survey of 530 insurance agents, the emergence of direct-to-consumer and online channels is pushing […]

We’re proud to announce that HOVER is now fully integrated with Symbility. That means Symbility customers can access HOVER’s settlement-ready data package within Claims Connect and Mobile Claims, including: Property photos Comprehensive measurement PDF Roof and full exterior plan in XML format Receipt HOVER’s highly accurate property measurements help Symbility customers process claims faster and […]

HOVER is helping property insurance carriers transform the customer experience, break down organizational silos, and streamline the way they work. Along with these benefits come tremendous cost savings. Today we’re taking a closer look at the numbers: how much can carriers save with HOVER? Here’s a line-by-line breakdown. $300-$500+ SAVINGS: EACH TIME YOU ADJUST A […]

HOVER is changing the way insurance carriers do business, and the possibilities we’re creating are about so much more than cost savings. This is about bringing a vision to life, one that inspires customer loyalty and creates a sense of connection and ownership—as well as a good feeling towards an industry that often gets depicted […]

The property insurance industry is as competitive as it’s ever been in this country, thanks in large part to the wide range of options homeowners have when it comes to selecting an insurance carrier. It’s always great for consumers to have a wealth of options to choose from, but what it means for carriers is […]

Customers today are more tech-savvy and also more demanding. This is, in part, a result of the constantly evolving smartphone industry. It appears that consumers have a growing desire to receive information and conduct business on their mobile devices. Like most professional fields, the insurance industry is changing thanks to advancements in mobile technology. In […]