Roles at Hover

Rochester, NY

G&A

Benefits

Compensation

Competitive salary and meaningful equity in a fast-growing company

Healthcare

Comprehensive medical, dental, and vision coverage for you and dependents

Paid Time Off

Unlimited PTO for exempt employees and PTO accrued at 3 weeks per year for non-exempt employees

Paid Family Leave

We support work/life balance and offer generous paid parental and new child bonding leave

Mandatory Self-Care Days

A day set aside each month to allow employees to recharge

Remote Wellbeing Resources

We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance

Learning

We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

Application

Senior IT Administrator


HOVER uses patented technology making it possible for anyone with a smartphone camera to create an interactive 3D model, complete with detailed measurements and powerful design features. The data produced is extremely valuable as it generates a single source of truth for the physical world allowing for more veracity throughout the home improvement and insurance processes. We’ve found an incredibly strong product-market fit across exterior home improvement, insurance, and financial services. What's the secret sauce? Cutting edge technology, an exceptional culture, and a commitment to our values (Think. Do. Serve.). 

With our team of investors, including Google Ventures and Menlo Ventures, HOVER is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds.

Why HOVER wants you:

HOVER is looking for a customer-first IT Administrator with experience supporting predominantly Mac and cloud-based environments for pre-IPO companies. You will be the first point of contact for inbound IT requests from our 300+ employees distributed across the US, and you’ll bring your expert investigative skills to each problem that you give personal attention to. You’ll work with the senior members of the IT team and management to identify potential improvements in the services we provide and contribute to initiatives to implement them. 

The IT team at HOVER doesn’t just maintain the corporate systems that keep our employees productive and successful. We also partner with teams across the company--from HR and Workplace to Engineering, Sales, Recruiting, and more--to build and automate processes and systems to improve their capabilities. We also work with the Security team to keep the company safe from threats and vulnerabilities, maintaining compliance with SOC 2 as part of our annual audit.

You will contribute by: 

You will support HOVER’s employees as the first point of contact for IT support requests, communicating via our ticketing system, Slack, face-to-face, and other methods. You’ll use your troubleshooting prowess, working with other members of the IT team in Rochester and San Francisco to dig to root causes of issues and provide solutions for our internal customers. You’ll support our hire-to-retire processes, providing a great first day experience for new employees through system and hardware setup, live orientation, and onboarding support. You’ll also ensure the security of the network by managing system permissions in Okta and other SaaS environments for both active and exiting employees. Collaborating with our Workplace team in Rochester, NY, you’ll manage the health and performance of our office network infrastructure, conferencing systems, and on-premises servers.

Your background includes:

  • 3+ years of experience providing end-to-end IT support to at least 200+ end users in a fast growing start-up environment; predominantly in macOS with some Windows
  • Cloud-first thinking with experience working with latest cloud and SaaS technologies, including Jamf, Google Workspace, Okta, Intune, etc.
  • Use of one or more common IT helpdesk systems to manage requests (Jira Service Desk, Zendesk, etc.)
  • Experience supporting IT requirements for financial and/or information security audits, such as SOC 2 Type II
  • Proficiency configuring and administering popular mobile device management environments, such as Google MDM and Workspace One
  • Proven analytical and creative problem-solving abilities, with the ability to dig to root causes and core issues behind sometimes ambiguous customer requests
  • Ability to juggle multiple–often competing–priorities and triage issues by severity and urgency
  • Previous experience working towards individual and team service level agreements for customer satisfaction, ticket response rates, and ticket closure rates

Nice to have:

  • Apple Certified Support Professional certification or equivalent
  • Familiarity with automating workflows in Okta expression language
  • Experience with a scripting language, such as bash, SQL, Python, or Powershell
  • Endpoint vulnerability detection and remediation experience: EDR, Crowdstrike Falcon, etc.
  • Wireless network configuration management experience, specifically in Cisco Meraki environments
  • Experience operating in an Agile framework

Benefits:

  • Compensation - Competitive salary and meaningful equity in a fast-growing company
  • Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
  • Paid Time Off - Flexible vacation policy 
  • Paid Family Leave- We support work/life balance and offer generous paid parental and new child bonding leave 
  • Mandatory Self-Care Days - A day set aside each month to allow employees to recharge 
  • Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance 
  • Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications

 

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By submitting your application, you are agreeing to HOVER's use and processing of your data as described in the notice linked above.

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