Business Operations & Strategy Paid Internship (Revenue Analytics) - Summer 2021
HOVER uses patented technology making it possible for anyone with a smartphone camera to create an interactive 3D model, complete with detailed measurements and powerful design features. The data produced is extremely valuable as it generates a single source of truth for the physical world allowing for more veracity throughout the home improvement and insurance processes. We’ve found an incredibly strong product-market fit across exterior home improvement, insurance, and financial services. What's the secret sauce? Cutting edge technology, an exceptional culture, and a commitment to our values (Think. Do. Serve.).
With our team of investors, including Google Ventures and Menlo Ventures, HOVER is committed to continuing our success and facilitating growth. We believe there is strength in diversity so we hire skilled and passionate people from a wide variety of backgrounds.
Why HOVER wants you:
HOVER is looking for a data-driven problem solver who wants to improve their analytical skill set, while improving our Customer Operations in the process. In this role, you will have the opportunity to structure problems, conduct meaningful analyses, and drive alignment across teams. If you’re hungry for exposure to how a GtM (Go-to-Market) team operates to drive an outsized impact within the company, this may be the role for you.
The Revenue Analytics & Strategy Team is a high performing team that partners with all of our customer-facing teams to add leverage to their work. Working at the intersection of our GtM departments, you’ll have the opportunity to have a meaningful impact on how we interact with our customers, and therefore, the overall success of our company.
Why you want HOVER:
At HOVER we are dedicated to our employees and our community. Just look at our values of THINK, DO, and SERVE - it’s ingrained in our culture to be intentional about diversity and to uplift those around us.
- THINK challenges us to participate in respectful debate and value the diversity of thought that can only be found in true diversity among our ranks.
- DO asks us to be biassed towards action and to always be interested in changing things for the better.
- SERVE is a constant reminder that if we are to succeed as a company we must be focused on uplifting one another up as rising tides lift all ships.
It is with a dedication to these values that we continue to invest in our community through initiatives like this internship program designed to create opportunities for professionals early in their careers.
You will contribute by:
When you join HOVER, you’ll be an integral part of some of our most impactful projects for the business. You will support the development of our GTM strategy by infusing insights from our customers into product development and/or sales motions. Some sample projects below:
Improve our Customer Support Analytics & Operations
Our customer support team is the face/voice of HOVER for many of our customers. These customers call in with a variety of questions and challenges and our learnings from these conversations can drive incremental sales, prevent customer churn and improve our product. However, we can only generate these benefits if we properly prioritize our support team’s work, effectively identify trends and create proper feedback channels within the company. Part analytics and part operations, this project will provide you with incredible insight into how companies integrate customer feedback across their organization.
Evaluate new Customer Support platforms
In alignment with the project above, perhaps we need to overhaul how we receive and handle communications from our customers. We are looking for a bright, structured individual who can help us evaluate the market of potential providers and determine which, if any, product/platform could replace our current solution. This project will provide you with an understanding of how companies make purchasing decisions and give you an opportunity to present your recommendations to HOVER’s leadership team.
Your background includes:
This internship is perfect for students who can commit to a 2-3 month internship this summer, are in their junior year (rising senior at time of internship),and have an aptitude for data driven problem solving.
Preferred qualifications include:
- Understanding of general business topics
- Familiarity with Excel
- Ability to tell data-backed stories through slide decks (e.g., PowerPoint or Google Slides)
- Eagerness to operate in an 80/20 mindset, ruthlessly prioritizing your time when there are far too many exciting and impactful things available to work on
- Problem solver with ability to leverage data driven insights as well as creative solutions
- Strong communication and collaboration skills