Join Hover
Hover is making the homeowner journey easy, transparent and fun. Starting with the home improvement industry, we’re answering age-old questions like, “What is it going to look like?” and “What is it going to cost?”, by helping homeowners and pros visualize what’s possible with Artificial Intelligence (AI) and interactive 3D property models. Homeowners, contractors, and insurance professionals all use Hover to get fully measured, accurate, and interactive models of any property—in a matter of minutes, and with just a few snaps of a smartphone camera.
Join a team that is rooted in challenging the status quo, persistence, and dedicated to serving our employees, customers, and communities. With key investors, including Google Ventures and Menlo Ventures and leading insurance carriers such as Travelers, State Farm, and Nationwide, Hover is committed to changing the world, one home at a time. At Hover, we believe there is strength in diversity and are fostering an inclusive and diverse culture by hiring qualified, talented people from a wide variety of backgrounds.
Why Hover wants you
We’re looking for a GTM Engineer who thrives at the intersection of engineering, AI, and customer experience. This is a hybrid role combining deep technical know-how with a strategic mindset to help redefine how we scale post-sales operations. You’ll lead the charge in designing AI-powered systems, automating key workflows, and building intelligent integrations that improve how we engage with and support our customers—driving both exceptional experiences and internal efficiency.
Think of this role as equal parts automation architect, AI strategist, and integration engineer—with the freedom to challenge the status quo and build from first principles.
You will contribute by
Reimagine Post-Sales with AI
- Architect a scalable and intelligent customer success motion that blends automation with human touchpoints.
- Design proactive AI-powered engagement systems—e.g., automated follow-ups for failed jobs that escalate seamlessly to the right human when needed.
- Improve retention, resolution speed, and customer satisfaction with smart, context-aware interactions.
Make the Team Smarter and Faster
- Build AI-driven enhancements into platforms like Intercom, Gong, Catalyst, and Salesforce.
- Identify repetitive tasks across Customer Success, Support, Onboarding, and Sales Engineering—and eliminate them through automation.
- Lead the design of systems that allow us to scale impact without scaling headcount.
Engineer Seamless CX Systems
- Design, develop, and maintain integrations between customer-facing systems (e.g., Stripe, Salesforce, Intercom) and internal tools.
- Build event-driven workflows, webhooks, and automation scripts that streamline CX and GTM operations.
- Use data (SQL, pipelines, dashboards) to drive continuous improvement and measure the impact of automations.
- Develop and integrate AI/LLM models (GPT, Claude, Gemini, Llama) into workflows for smarter engagement and decision-making.
Your background includes
- 5+ years of experience in Business Systems, Integration Engineering, or related field
- 3+ years of experience using basic scripting or programming skills (Python, JavaScript, or similar) to create customer automations and enhance AI integrations.
- 3+ years of experience automating repetitive tasks by writing scripts or leveraging low-code/no-code automation platforms like Zapier, while knowing when custom development is needed for more complex integrations.
- 1+ year of experience building out AI-powered automation in Customer Success, Sales, or Support functions.
- Expertise in workflow automation tools (Zapier, Workato, AI-driven CRM integrations).
- Experience optimizing Intercom, Catalyst, Gong, Salesforce, or similar customer engagement platforms.
- Strong analytical skills and passion for leveraging AI to improve customer engagement and operational efficiency.
Benefits
- Compensation - Competitive salary and meaningful equity in a fast-growing company
- Healthcare - Comprehensive medical, dental, and vision coverage for you and dependents
- Paid Time Off - Unlimited and flexible vacation policy
- Paid Family Leave - We support work/life balance and offer generous paid parental and new child bonding leave
- Mandatory Self-Care Days - A day set aside each month to allow employees to recharge
- Remote Wellbeing Resources - We provide recurring fitness classes, meditation/ mindfulness tools, virtual therapy, and family planning assistance
- Learning - We encourage continued education and will help cover the cost of management training, conferences, workshops, or certifications
Hybrid roles at Hover
Hover has Hubs in San Francisco and New York City, where we expect that all employees living within a 50-mile radius of our offices will come into their local Hover office at least three times a week to build rapport and foster organic connection. At this time, Hover is not considering fully remote roles.
The US base salary range for this full-time position is $160,000 - $182,000 annually. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all applicable US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
#LI-JN1 #LI-Hybrid
Apply for the role
GTM Automation Engineer – San Francisco/New York – Customer Experience
Please submit resume in PDF Format