These Messaging & Calling Terms (“Terms”) cover texts, calls, and OTT messages (e.g., SMS/MMS, iMessage, WhatsApp) from Hover, Inc. and its affiliates (“Hover,” “we,” “us”). They supplement our Terms of Use and Privacy Policy. We may update these Terms; if a change materially impacts you, we’ll notify you using your contact info. Your continued use of our services constitutes your acceptance of those changes.

A. Account & service messages (informational)

Program name: Hover Acct Msgs

When you provide your mobile number or use our Services, you consent to receive non-marketing messages about your account or use of our services (e.g., status updates, reminders, security notices). These may be sent using automated technology. Consent is not required to purchase. Message frequency varies.

B. Marketing messages (if separately opt-ed in)

Program name: Hover Mktg Msgs

We’ll send you promotional texts or calls (including those made with an autodialer or prerecorded/artificial voice) only if you give prior express written consent. Consent is not required to purchase. Message frequency varies.

C. Additional information

If you consent to receive messages from us, we may send marketing and other messages even if your number is on a federal or state Do Not Call list.

Unless you opt out, we may continue to send messages even after your business relationship with us ends. You may opt out at any time.

Your opt-in data and consent will not be shared with third parties for their own marketing purposes. However, we may share opt-in data (1) with vendors, consultants and other service providers who need access to such information to perform work on our behalf; (2) if we believe disclosure is required by law; or (3) otherwise with your consent. 

D. Support

For help, reply HELP to any text, contact [email protected] or call (844) 754-6837.

Message and data rates may apply. Availability may vary by carrier and device.

• Texts/OTT: Reply STOP to any message to stop. We’ll confirm and stop sending messages for that program immediately (or as promptly as our systems allow, typically within minutes, and no later than 10 business days). You can also email [email protected] with your phone number and “Opt Out” in the subject.
• If you’re in more than one Hover messaging program, we’ll stop the program you messaged from. If you want to stop others, either reply STOP from the other subscribed program(s) or reply STOP ALL within any program and we will opt you out of all texting programs.
• Calls: Tell our agent you want to be placed on our Do Not Call list, or email [email protected] with your number and “Do Not Call” in the subject.

Third parties may have your contact information, and you may continue to receive communications from them despite an opt-out request. We are not responsible for unwanted contact from third parties. Please contact them directly to inform them of your communication preferences.

Opting out of Messages may impact your Hover experience. For Service support or assistance, text HELP or email Hover support at [email protected].

You confirm the number you gave us is yours (you’re the current subscriber or customary user) and that it’s accurate. If your number changes, tell us first or opt out before you stop using it. You won’t provide someone else’s number.

If you give us a number that’s not yours, or fail to tell us when your number changes, you’re responsible for any claims that result. We may seek reimbursement of our reasonable costs/fees/losses arising from that misrepresentation. Hover can choose its own counsel to defend against these claims, and your obligations here will survive the expiration or termination of these Terms.

In consideration of the services provided by Hover, you hereby release Hover from any and all claims, causes of action, lawsuits, injuries, damages, losses, liabilities, or other harms resulting from or relating to messages including, without limitation, any claims based on any alleged violations of the law (including, without limitation, the Telephone Consumer Protection Act, Truth in Caller ID Act, Telemarketing Sales Rule, Fair Debt Collection Practices Act, or any similar state and local acts or statutes, and any federal or state tort or consumer protection laws).

We may monitor or record calls and store message logs for quality, training, fraud prevention, and compliance. Where required, we’ll announce the recording at the start of a call.

We charge no fee to send messages, but your carrier’s message/data or voice rates may apply. You’re responsible for those charges.

Message and call delivery isn’t guaranteed. Carriers are not liable for delayed or undelivered messages. We’re not liable for delayed or undelivered messages. We’re also not liable for actions you take based on delayed, misdirected, or incomplete delivery, except as required by law.

Informal process first. Before filing a claim, you and Hover agree to try to resolve it informally for 60 days after written notice (email [email protected], subject “Legal Notice”), describing the dispute and requested relief.

Small claims option. You can bring eligible disputes in small claims court in your county of residence or San Francisco County, CA.

Arbitration. If not resolved informally, disputes will be resolved by individual, confidential binding arbitration under the JAMS rules (including JAMS Consumer Minimum Standards where applicable) and the Federal Arbitration Act. You agree to waive your right to bring or participate in any class actions or private attorney-general actions—claims must be brought individually. The arbitrator may award the same relief a court could, consistent with these Terms. Venue is your county of residence or San Francisco, CA.

Fees. If you’re a consumer and you start arbitration, you pay only the filing/case-management fee (roughly equal to a court filing fee); Hover pays the rest. If Hover starts arbitration against a consumer, Hover pays all arbitration costs. If you are not a consumer, then you and Hover will each pay a pro rata share of the arbitration costs. Parties are responsible for paying their own attorneys' fees. The arbitrator may award attorneys’ fees and costs to the prevailing party if such an award is allowed by law.

Arbitration opt-out. You can opt out of arbitration and the class-action waiver within 30 days after you first accept these Terms by emailing [email protected] with your name, number, and a statement that you opt out. Opting out won’t affect your services.

Filing deadline. Claims must be brought within one year after they could first be filed, unless the law prohibits shortening that period.

Severability. If the class-action waiver is unenforceable for a particular claim, that claim goes to court; the rest can proceed in arbitration. If any arbitration term conflicts with JAMS rules, these Terms control.

Injunctive relief. We may go to court for temporary relief to protect rights or property pending arbitration.

California law governs these Terms (without regard to conflicts rules), except that the FAA governs arbitration. Except for arbitration decisions and small-claims matters, any court proceedings must be in state or federal courts located in San Francisco, CA.