In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through the Software and Services, the information may be sent to servers located in the United States and other countries around the world.
Information you provide. We may collect and store any personal information you enter on and through the Software and Services or provide to us in some other manner. This includes identifying information, such as your name, address, images of your property, geolocation of submitted images, e-mail address, telephone number, credit card information, and other personally identifiable information.
Device identifiers: When you use a mobile device like a tablet or phone to use or access our Software and Service, we may access, collect, monitor, store on your device, and/or remotely store one or more "device identifiers." Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device's operating system or other software, or data sent to the device by HOVER.
A device identifier may deliver information to us or to a third party partner about how you browse and use the Software and Services and may help us or others provide reports or personalized content and ads. Some features of the Software and Services may not function properly if use or availability of device identifiers is impaired or disabled.
Information from other sources. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors and other third parties.
Information collected automatically. We automatically collect information from your browser when you visit HOVER Websites through the Software and Services. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see "Cookies" below), and the referring website address.
Cookies. When you visit HOVER Websites through the Software and Services, we may assign your computer one or more cookies, to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on HOVER Websites, such as the web pages you visit, the links you click, and the searches you conduct on our sites. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our website.
Other Technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Software and Services. We also may include web beacons in promotional or other e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Software and Services to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
Information collected by third-parties. We may allow third-parties, including our corporate customers, authorized service providers, advertising companies, and ad networks, to display advertisements on our Software and Services. These companies may use tracking technologies, such as cookies, to collect information about users who view or interact with their advertisements. This information allows them to deliver targeted advertisements and gauge their effectiveness.
In general. We may use information that we collect about you to:
Payment and Financial information. For manufacturer, dealer and contractor customers ("Professionals"), we may use financial information or payment method to process payment for any purchases made on our website, enroll you in the discount, rebate, and other programs in which you elect to participate and otherwise as needed to manage our business. For consumers, we may use credit card information to process payment for any payments made on our website.
With whom we share your information. We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on HOVER's Websites and HOVER Software or while using our Software and Services.
Personal information. We may share personal information with:
Other Situations. We also may disclose your information:
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.
At any time, a consumer user can choose to no longer receive commercial or promotional emails or newsletters from us by accessing your user account and opting out. You also will be given the opportunity, in any commercial e-mail that we send to you, to opt out of receiving such messages in the future. It may take up to 30 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. If you prefer not to have us share your postal mailing information with these selected providers of goods and services that may be of interest to you, you can notify us at any time by emailing us at firstname.lastname@example.org.
Our Software and Services are targeted to adults, and we do not knowingly collect personal information from children under the age of 13.
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. We do not allow third party behavioral tracking.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users: via email within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is email@example.com.
Legal Department, HOVER, Inc. 945 Bryant Street, Suite 300 San Francisco, CA 94103