We collect information from you, from HOVER users, and automatically through your use of our services.
When you create an account: When you create a HOVER account, you provide us with information, such as your name, your email address, your phone number, and a password. You may also choose to add a profile photo and payment information to your account.
When you use our services: When you use HOVER to create a model of a home or a room, you provide the property’s postal address and images or blueprints of the structure. You may also provide other information through free-form text fields in our applications. The images we collect may be still photographs or videos. Please take care to ensure the property images you provide to HOVER do not contain any information that itself can identify you or any other individual. We collect and store applicable multimedia content, such as images, videos, and audio recordings provided to HOVER, as well as associated metadata and sensor information from your device (for example, image metadata and the location where the image was taken) in order to create a 3D model. We may also collect device information (such as the model number of your phone to determine the camera specifications for collected images), or approximate (or coarse) location information (such as when more precise location services are not utilized or to determine relative position). When you order a HOVER Rendering of a home or use HOVER’s Design Studio feature, you may provide us with additional information about the home or its occupants, such as design choices or preferences.
When a HOVER user provides information about a home that you own or in which you reside: HOVER works with many businesses that provide property services, including home improvement contractors, insurance carriers and adjusters, and others. When a professional HOVER user orders a HOVER service for a home that you own or in which you reside, we collect some or all of the information listed above.
When you visit our sites or apps: We collect information about how you interact with our sites and apps, including when you visit our sites without logging into your account. This may include log data (such as your device ID, IP address, browser information, device hardware, and software type), usage data (such as which pages you click on or how you use our mobile app), geo-location information, and cookie data (see below for more information about cookies).
When you contact sales or customer support: When you speak with a HOVER sales or customer-support representative via phone or video, we may record the audio and video of your conversation. You may also provide our sales representatives with additional information about your business and your customers.
Information we collect from third parties: We may also periodically obtain both personal and non-personal information about you from third parties, such as marketing partners who provide us with information about potential customers of our business services, or public sources, such as information on a website.
Information we collect when you apply for employment with us or provide services to us: If you apply for a job with HOVER or provide services to or communicate with HOVER as a vendor or an independent contractor, we may collect information such as contact information, identifiers such as social security number, background information, work availability and preferences, employment qualifications and history, and billing and payment information. HOVER collects that information to hire or engage the best qualified applicants or service providers, to evaluate and conduct business with vendors, and to comply with applicable laws.
For our business operations:We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us, to make improvements to our services, and to review and process employment applications.
To develop new services:We use information we collect in existing services to help us develop new ones.
To provide personalized services and marketing:We use the information we collect to customize our services for you, including providing recommendations and personalized content.
To measure performance:We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimize product design.
To communicate with you:We use information we collect, like your email address and your phone number, to interact with you directly. For example, we may let you know about upcoming changes or improvements to our services. And if you contact HOVER, we’ll keep a record of your request in order to help solve any issues you might be facing.
To protect HOVER and our users:We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm HOVER or our users.
We may combine the information we collect among our services and across your devices for the purposes described above.
We share your information in the following circumstances:
With professionals that use HOVER in providing services to you: If a professional, such as a home-improvement contractor or an insurance adjuster, uses HOVER to collect information about a home that you own or in which you reside (which may include your personal information), that information will be accessible to the professional and may also be accessible to an organization that employs or contracts with that professional (such as a home-improvement company or an insurance carrier with which you have a policy).
With account administrators: If you work for an organization that uses HOVER services, your account administrator will have access to your HOVER account. They may be able to: access and retain information stored in your account; view statistics regarding your account; change your account password; suspend or terminate your account access; and receive your account information in order to satisfy applicable law, regulation, legal process, or enforceable governmental request.
With a HOVER partner under an enterprise agreement: If your use of HOVER is being sponsored or paid for by a HOVER partner, including if you are using a HOVER App sponsored by a partner, HOVER provides information about your use of HOVER to that partner. The partner will have the ability to access, disclose, restrict, monitor, compile information about, and generate reports from your information and your general usage of HOVER, and it may use the information for its own business and marketing purposes.
If you do not agree to the sharing of your information or do not wish to be contacted by the HOVER partner, or its affiliates or service providers, do not use HOVER in this manner.
If our business changes: If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
Third-Party Tools: We use automated tools and applications to operate and evaluate usage of our Service. We use these tools to help us improve the Service, performance, and user experiences.
Cookies: Cookies are small text files used to store data for a variety of purposes.
The HOVER mobile app and website utilize functional cookies to enable the HOVER services and enhance the user experience such as maintaining account settings, login and authentication during logged-in periods. These cookies do not interact with browsing activity on non-HOVER platforms such as third party websites.
The HOVER website utilizes, when enabled, advertising cookies to inform targeted advertising initiatives. These cookies further track advertising performance to deliver relevant HOVER products and services through third party platforms.
You can also manage your cookies locally by adjusting your browser settings, or you can opt-out of targeted advertising through cookies by visitingnetworkadvertising.org/choices or aboutads.info/choices.
Our Service may contain links to third-party websites or social media outlets. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
We are committed to protecting your information. We have implemented technical and organizational measures intended to achieve an appropriate level of security in order to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to personal data transmitted, stored, or otherwise processed by HOVER. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.
Please take appropriate steps to keep your information secure; use a strong password and do not disclose it to others. If you believe there has been any unauthorized access to your account, please alert us immediately.
We will delete your personal information upon request. You can make a request to delete your personal information using this Web Form. We’ll keep this data in your HOVER Account until you remove it or choose to have it removed.
In some cases, we may de-identify, aggregate, or otherwise anonymize personal information, or retain solely for internal purposes consistent with California Privacy Rights Act § 1798.105(c)-(d) and other relevant privacy laws or regulations.
HOVER is targeted to adults, and we do not knowingly collect personal information from children. If you believe we have collected personal information from a child without parental consent under the permissible age of your jurisdiction, please contact us immediately at firstname.lastname@example.org and we will take reasonable steps to delete it as quickly as possible.
Do Not Track (“DNT”) is a privacy preference that may be enabled on certain web browsers. We are committed to providing you with meaningful opt out mechanisms through your Cookie Settings. We do not currently recognize or respond to browser-based DNT signals.
California residents have the right under the “Shine the Light” law to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make such a request, please use our Web Form and indicate in your communication that you are making a “Shine the Light” inquiry.
The information above describes the types of personal information we collect, how we get it, and our legal bases for using it (e.g., your consent, our contractual or legal obligations, or our legitimate interests). It also describes the circumstances under which we may share your personal information.
If you have provided us with your consent to process information, you may revoke your consent at any time through our cookie-preferences tool, or by submitting a request to delete your personal information.
Under data protection law, you have rights including:
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. If you are unhappy with how we have used your data, you may complain to your Data Protection Authority.
HOVER is based in the United States (“U.S.”) and therefore, personal data of EU data subjects will be transferred to the U.S. HOVER has ensured that such transfers and protection of personal data are made in accordance with European Union and other local data protection laws and regulations. Standard contractual clauses, if relied upon, are concluded with all relevant parties. You can request a copy of the standard contractual clauses at any time by contacting us. For any further questions on international data transfers, you can contact us; our contact details can be found below.
We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact. Prighter gives EU and UK data subjects an easy way to exercise privacy-related rights (e.g. requests to access or erase personal data). To contact us through or make use of data subject rights under the EU or UK jurisdictions, please visit the following website.
If you wish to exercise your rights, please use this Web Form.
To exercise your California right-to-know as described above, you may also call us at our toll-free number (866-665-0340).
255 Bush St, 7th Floor
San Francisco, CA 94104