Last revised: September 2019
HOVER is a platform that allows homeowners and businesses to create virtual accounts for homes, including accurate, digital 3D models of a property. Our users either own, reside in, or otherwise have a personal connection with a property or are Hover Inc. business partners that provide services or supplies to a property.
- Are homeowners who claim a virtual account on HOVER
- Are contractors who get measurements based on a HOVER 3D model
- Are insurers who underwrite insurance policies or process claims for their clients
If you are a business using HOVER as part of a paid relationship between Hover Inc. and one of our partners, an enterprise agreement likely applies to the personal data collected through your use of HOVER that allows for sharing of data collected from your account with that business partner. You should contact your Hover Inc. partner to understand what additional policies apply to your personal data.
Personal Information We Collect
We collect personal information directly from you, from HOVER users that add a property to their account, and automatically through your use of our Service.
When you create an account: A homeowner or business must create an account to use HOVER. When you do so, we collect and store personal data you share with us, including your name, and email address, the property addresses and associated contact information you upload, as well as any additional information you add to your profile or information about properties you add to the account.
When another HOVER user uploads information about your property: HOVER works with many businesses that provide services to homeowners including contractors, assessors, and insurers. They use HOVER by adding properties to their account and storing information associated with these properties including names, email addresses, residential addresses and pictures of the home or of personal property associated with the home that is used by them and us to provide the services that Hover Inc. offers.
When images are added to an account: We collect and store images uploaded to HOVER as well as metadata and sensor information from your phone (for example image metadata and the precise location where the image was taken) in order to create a 3D model of a property. These images, the 3D model, and all derived information about the model including measurements are considered personal data when they are stored in association with your name, email address or residential address. It is your responsibility to make sure the images you upload to HOVER do not contain any information that itself can identify you or any other individual.
When you pay for services: We use a third-party service to process credit card and payment information for any payments made on our website. We do not access or store credit card data.
When you use the HOVER Service: We collect information about how you use the service whether you are logged into a HOVER account or just visiting our website. This may include log data (such as your device ID, IP address, browser information, device hardware, and software type), usage data (such as which pages you click on or how you use our mobile app) and Cookie Data. We may also periodically obtain both personal and non-personal information about you from other businesses, business partners, contractors, and other third parties.
How We Use Personal Information
We process personal data in order to provide the HOVER services, for example:
- To improve, personalize, develop and perform analytics on the HOVER platform.
- To offer features related to a property and to make a property available to others on the HOVER platform.
- To determine the location of your home, we use precise location data from your device or from metadata on the images of your home that you upload to HOVER.
- To connect you with other HOVER users and Hover, Inc. business partners when you choose to do so.
- To contact you about your HOVER account, in response to a customer support request, and to offer you additional services, unless you opt-out of marketing communications.
When We Share Your Information
We are not in the business of selling personal data. We only share personal data in the following circumstances:
With Your Consent: Personal information you upload directly to HOVER may be shared with third parties you authorize us to share data with such as a homeowner, home improvement company or professional you purchase services from, or a social media site. Your Personal Data will be covered by those parties’ privacy policies.
With the Consent of a HOVER User: Personal information related to a property that is uploaded by a HOVER User, with that user’s prior consent, may be shared with third parties they authorize in order to provide services to that property.
With a Hover Inc. Partner under an enterprise agreement: If your use of HOVER is being sponsored and/or paid for by a Hover Inc. partner, including if you are using a HOVER App sponsored by a partner, HOVER may provide personal information related to your use of HOVER to that Partner, its affiliates and/or applicable service providers, who will have the ability to access, disclose, restrict, monitor, compile information and generate reports from your information and your general usage of the HOVER Platform and may use the information for business and marketing purposes, as described in the enterprise agreement between Hover Inc. and that partner. If you do not agree to the sharing of your information or do not wish to be contacted by the Hover, Inc. partner, or its affiliates or service providers, do not use HOVER in this manner.
For Processing Purposes: We transfer personal data to service providers who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. These partners provide us with services globally, including customer support, image processing, 3D model creation, information technology, payments, sales, marketing, data analysis, research, and surveys.
In Response to Legal Process: We may disclose the information we collect from you in order to comply with valid legal processes, such as in response to a court order or a subpoena. Our policy is to notify you of legal process seeking access to your information unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period.
If our Business Changes: If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
Third Party Tools and Cookies
Third Party Tools: We use automated devices and applications to operate and evaluate usage of our Service. We use these tools to help us improve our Service, performance, and user experiences. We use Mixpanel and Google Analytics. Users may opt-out of Mixpanel’s analytics tracking by visiting https://mixpanel.com/optout. If you choose to use the Mixpanel opt-out, you will need to access the opt-out on each device you use. Users may opt-out of Google Analytics by downloading the Google Analytics opt-out tool at https://tools.google.com/dlpage/gaoptout. We use information from your browser or device to allow Branch to connect users with the HOVER app. You can opt-out of Branch by visiting https://branch.app.link/optout.
Our Service may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy but instead is governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third-party websites.
We have implemented reasonable precautions and follow security best practices to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We deploy network security and data encryption standards that follow industry best practices. All network access to and from HOVER is secured using SSL. Our data storage systems are also encrypted to enforce an extra layer of security for your personal data. Please be aware that despite our best efforts, no data security measures can guarantee security.
You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.
Data Retention and Account Deactivation
HOVER is targeted to adults, and we do not knowingly collect personal information from children under the age of 13. If you believe we have collected personal information from a child under the age of 13, please contact us immediately at firstname.lastname@example.org.
California Privacy Rights
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
- the names and addresses of the third parties that received that information; and
- if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is email@example.com.
634 2nd Street, Floor 3
San Francisco, CA 94107