When this leading U.S. insurer set out to modernize interior‑loss claims, accuracy, not novelty, was the priority.
As a top 10 property & casualty carrier, this company took a rigorous approach to improving the accuracy and efficiency of inspections and estimate writing—knowing that speed and precision are critical to delivering an exceptional claims experience. While their existing system was regularly optimized, they saw clear opportunities to further reduce errors and increase precision without extending cycle times. Their adjusters needed reliable property measurements and clear photo documentation—usable both in the field and at the desk—while keeping inspections fast enough to meet the high volume of claims.
Hover delivered.
Field Pilot: Proving It on Real Claims
The carrier began by testing Hover’s interior measurement solution on desk-adjusted claims. Using only their smartphones, experienced field adjusters captured scans of complex interior spaces—producing full measurement reports with no extra equipment. They put Hover to the test on challenging properties, including kitchens with cabinetry, lofted living rooms, curved walls, unique window shapes, and long hallways.
After comparing Hover’s results to traditional tape-and-laser measurements and outputs from other software providers, they found Hover not only met but exceeded their standards for completeness and accuracy.
Better yet, because Hover can deliver measurements instantaneously when used on a LiDAR device, it proved that Hover was the ideal solution for driving more onsite settlements.
Desk Expansion: Same Data, Zero Wait Time
Confident in the initial Hover field results, leadership rolled out the same interior‑scanning workflow to more adjusters, with an emphasis on those claims that could be settled onsite. Now, in less time and while still on the property at the initial inspection, their teams had everything needed to estimate interior claims, while matching the accuracy of alternative (and often more arduous) processes.
With thousands of claims supported by Hover’s 3D property data, the insurer could assess the financial impact. Although the figures remain confidential, the carrier’s savings were compelling. Leadership now mandates that every adjuster use Hover on a set portion of their claims each week—a testament to its positive effect on efficiency and consistency.
Results
Where They Stand Today
Today, this carrier relies on Hover as a preferred partner for many of the interior claims processed. Hover’s reliability drove the decision; its usability drove adoption – as confirmed by a financial evaluation and top-down guidance.
With Hover now standard in both field and desk workflows, the carrier closes interior claims faster and maintains the precision its adjusters and policyholders expect.
Learn More
Hover for property interiors is now available to most customers.
Visit hover.to/interiors to explore what’s included and ensure you have everything you need for your next interior inspection.
