As the level of destruction caused by Hurricane Ian comes into focus, our hearts go out to those affected by this tragedy. These are challenging times for home and business owners.
We know restoration professionals and insurance adjusters will be critical in the work it will take to bring resolution to the devastation, and we recognize that for many this means long days of working in the field, filing claims, and rebuilding.
Our commitment is to serve our customers – claims adjusters, restoration contractors and homeowners – in the process of getting people back in their homes as quickly and with as much transparency as possible.
In order to support this commitment, HOVER is ramping our efforts up to assist restoration professionals and adjusters as teams respond to the increased volume of claims due to storm damage. We are doing so by:
Extending our customer response and support team hours from 8am to 8pm Eastern time, including weekends, to match the 7-day work week our customers will see in the coming weeks.
We remain committed to turning your jobs around quickly and accurately. With our promise to serve the areas impacted by Hurricane Ian, other regional locations may experience longer than normal lead times. If your company is on our Expedited Job Processing plan, you will continue to receive the same turnaround time from HOVER.
In the case of a substantial loss or hazardous conditions, we also offer the capability to upload a blueprint to get complete property measurements. If you do not have access to this capability, you can request access here.
If there is anything we can do to support you during this time, please reach out to your account manager or our support team.