Hover Pro and Business Plan
Loyalty Credit Program—Terms
Effective Date: 5/11/26
Last updated: 7/9/26
1. Program Overview
Hover Inc. ("Hover," "we," "us," or "our") offers a Loyalty Credit Program (the "Program") exclusively to participants in the Hover Pro and Business Plans ("Pro and Business Plans"). Under the Program, if you are eligible, you earn credits ("Credits") based on qualifying spend, which may be applied toward future Hover orders.
These Terms ("Terms") govern your participation in the Program and supplement the Hover Terms of Use (available at hover.to/terms-of-use/) and any applicable order form or agreement. By participating in the Program, you agree to these Terms.
2. Eligibility
To participate in the Program, you must:
Be currently on the Hover Pro or Business Plan (“a Qualifying Plan”).
Maintain continuous active status on a Qualifying Plan throughout the applicable spend accumulation period.
Have a valid Hover account in good standing (i.e., no outstanding payment obligations or account violations).
You are NOT eligible to earn Credits under this Program if you are:
On the Hover Starter Plan.
On a Hover Enterprise Plan (except as set forth in Section 6 below).
On a prior version of the Hover Pro Plan (a "legacy Pro Plan") and have not transitioned to the current Pro Plan launched in May 2026.
3. Earning Credits
3.1 Credit Threshold
For every $10,000 USD in Qualifying Spend (as defined in Section 3.2) accumulated while you are continuously on a Qualifying Plan, you will receive $1,000 USD in Credits deposited to your Hover account. There is no cap on the number of times you may earn Credits; Credits are issued each time you cross an additional $10,000 threshold.
3.2 Qualifying Spend
"Qualifying Spend" means amounts billed to and paid by you for Hover scans and uploads (including fees for expedited delivery) while you are continuously on a Qualifying Plan. The following do not count toward Qualifying Spend:
Spend incurred while on the Hover Starter Plan.
Spend incurred while on any Hover Enterprise Plan.
Spend incurred while on a legacy Pro Plan or any predecessor plan.
Amounts paid for subscription fees, add-ons, or services other than scans and uploads.
Credits already applied to an invoice (Credits do not earn further Credits).
Taxes, fees, or chargebacks.
3.3 Continuity Requirement
Qualifying Spend accumulates only during periods of your continuous enrollment on the Plan. If you downgrade to the Starter Plan (or cancel your account), all previously accumulated but un-credited spend will be forfeited. If you subsequently re-enroll in a Qualifying Plan, spend accumulation begins anew from zero.
4. Credit Issuance
Credits will be manually reviewed and deposited to your Hover account within four to six weeks of the date on which the applicable $10,000 Qualifying Spend threshold is reached.
Hover will notify you via the email address associated with your account upon Credit issuance.
Credits are denominated in USD and will be displayed as a balance in your Hover account.
Hover reserves the right to withhold or reverse Credits if it determines, in its reasonable discretion, that the underlying spend was subject to refund, chargeback, fraud, or error.
5. Credit Redemption
5.1 Permitted Uses
Credits may only be applied toward the cost of Hover scans or uploads. Credits may not be used for:
Subscription or plan fees.
Add-on features or services outside of scans and uploads.
Any third-party products or services.
5.2 Redemption Process
Credits will be automatically applied to eligible invoices at the time of billing, reducing the amount charged for qualifying scans and uploads. You may not selectively defer or withhold application of Credits.
5.3 Non-Transferable; No Cash Value
Credits have no cash value and may not be redeemed for cash, transferred, sold, gifted, or assigned to any other account or person. Credits are personal to you and do not constitute property.
5.4 Expiration
Credits expire twelve months from the date of issuance. Expired Credits are forfeited and will not be restored. Hover will use commercially reasonable efforts to notify you of Credits that are approaching expiration, but is not obligated to do so.
6. Effect of Plan Changes
6.1 Downgrade to Starter Plan
If you downgrade from a Qualifying Plan to the Hover Starter Plan, any unused Credits in your account will be immediately forfeited. Hover is not obligated to provide any refund, substitute benefit, or compensation in lieu of forfeited Credits.
6.2 Upgrade to Enterprise Plan
If you transition from a Qualifying Plan to a Hover Enterprise Plan, any unused Credits that have already been issued and deposited to your account will be honored and may be applied against eligible charges under the Enterprise Plan, subject to these Terms. Credits will not be issued for Qualifying Spend that had accumulated but not yet reached the $10,000 threshold at the time of the transition.
6.3 Account Cancellation
Upon cancellation of your Hover account, all unused Credits are immediately forfeited and will not be refunded or redeemable in any form.
7. Program Modification and Termination
7.1 Modification
Hover reserves the right to modify these Terms, the Credit earning rate, or any other aspect of the Program at any time. Hover will provide you with at least thirty days' prior written notice (via email to the address on file) of any material modification that reduces the value of Credits or the rate at which Credits are earned.
7.2 Termination
Hover reserves the right to terminate the Program in its entirety. In the event of termination:
Hover will provide you with at least ninety days' prior written notice of Program termination.
Any Credits that have been issued and deposited to your account prior to the termination date will remain valid and may be redeemed for their permitted uses for a period of twelve months following the termination date, or until they otherwise expire pursuant to Section 5.4, whichever is earlier.
Qualifying Spend accumulated but not yet reaching the applicable $10,000 threshold as of the termination date will be forfeited, and no Credits will be issued for such spend.
7.3 Suspension for Cause
Hover may immediately suspend or terminate your participation in the Program, and may forfeit all accrued Credits, if you: (a) violate these Terms or the Hover Terms of Use; (b) engage in fraudulent or abusive activity in connection with the Program; or (c) have an account that is terminated for cause.
8. General Terms
8.1 No Guarantee of Availability
The Program is offered at Hover's discretion and does not create any contractual right to continued participation or Credit accumulation beyond what is expressly set forth in these Terms.
8.2 Taxes
You are solely responsible for any tax obligations arising from your receipt or redemption of Credits. Hover makes no representation regarding the tax treatment of Credits and recommends that you consult a qualified tax advisor.
8.3 Errors and Corrections
Hover reserves the right to correct any errors in Credit calculations or account balances, including recovering Credits that were issued in error. Hover will notify you of any such corrections.
8.4 Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and are subject to the dispute resolution provisions of the Hover Terms of Use.
8.5 Entire Agreement
These Terms, together with the Hover Terms of Use and any applicable order form or agreement, constitute the entire agreement between Hover and you with respect to the Program. In the event of any conflict between these Terms and the Hover Terms of Use, these Terms will control with respect to the Program.
8.6 Contact
Questions about the Program or these Terms may be directed to: legal@hover.to